Refund Policy

This Refund Policy applies to any paid features, subscriptions, or purchases made through the Dharma app or website.

1. Beta period

During the beta period:

• All features are available at no cost
• No payment information is collected
• No refunds are applicable (as nothing is charged)
• Founding members will receive priority benefits when paid plans launch

2. Future paid plans

When premium features or subscriptions are introduced, the following refund terms will apply:

2.1 Subscription refunds

• Monthly subscriptions: Eligible for a full refund within 7 days of purchase if you haven't substantially used premium features
• Annual subscriptions: Eligible for a pro-rata refund within 30 days of purchase
• Auto-renewal cancellation: You may cancel auto-renewal at any time; access continues until the end of the current billing period

2.2 One-time purchases

• Digital content purchases (e.g., premium scripture packs) are eligible for a refund within 14 days of purchase if the content has not been accessed or downloaded
• If a purchase was made in error, contact us within 48 hours for an immediate refund

2.3 App store purchases

If you purchased a subscription or content through the Apple App Store or Google Play Store, refunds are subject to the respective store's refund policy:

• Apple: Apple Refund Policy
• Google: Google Play Refund Policy

3. How to request a refund

To request a refund:

1. Email billing@evrayn.com with your registered email address
2. Include your order/transaction ID
3. Briefly describe the reason for the refund

We aim to process refund requests within 5 business days. Approved refunds will be credited to the original payment method within 7–14 business days, depending on your bank or payment provider.

4. Non-refundable items

• Subscriptions that have been active for more than 30 days (for annual) or 7 days (for monthly)
• Digital content that has been fully accessed or downloaded
• Donations or voluntary contributions

5. Founding member benefits

If you joined during the beta period and later subscribe to a paid plan:

• You retain any founding member pricing for the lifetime of your subscription
• Founding member benefits are non-transferable
• If you cancel and later re-subscribe, founding member pricing may not be available

6. Disputes

If you are unsatisfied with a refund decision, you may:

• Reply to the refund decision email to request a review
• Contact us at legal@evrayn.com for escalation
• File a complaint with your local consumer protection authority

We are committed to resolving disputes fairly and promptly.

7. Changes to this policy

We will update this Refund Policy when paid features are introduced. Existing subscribers will be notified of any material changes via email at least 30 days before they take effect.

8. Contact

For billing and refund enquiries:

• Email: billing@evrayn.com
• General: hello@evrayn.com